Clothing, Body Protectors, Safety Stirrups and Accessories (excluding CO2 canisters)
If for any reason you are unhappy with your clothing, body protector, safety stirrups, or accessories, you can return them to us in its original condition. Items must have original tags and must be unused with original tags and packaging.
CO2 canisters are not returnable or exchangeable.*
Air vests purchased during an in-person fitting are non-returnable. Items purchased without an in-person or virtual fitting, or without having measurements and sizing confirmed by Ride EquiSafe staff are returnable for store credit only. Air vests purchased as a result of a virtual fitting are eligible for exchange or refund due to sizing issues.
*CO2 canisters purchased in combination with an air vest that is eligible for exchange or return will be accepted. CO2 canisters purchased separately without an air vest are not returnable or exchangeable.
Items must have original tags and must be unused with original tags and packaging.
Please notify us of the return within 3 business days of receiving your item and we will issue a full refund for the price you paid for the item in line with guidelines outlined above. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please contact us so we can arrange this for you. A 20% restocking fee will apply to returns after 5 days from the date you received the item. No returns after 14 days will be accepted.
Custom orders cannot be returned.
Please contact us with your order number and which items you wish to return. Re-package the goods and along with your return form, send by secure post to the address below:
127 Longview Lake Dr.
Raleigh, NC 27610